FREQUENTLY ASKED QUESTIONS
We've put together some commonly asked questions to give you more information about us and our products.
Parts, Warranty, and Customer Support
Billiards & Game Tables
Due to their size and weight, most large game tables are shipped with our partner freight company, AIT Worldwide Logistics. Freight shipments typically take longer than standard UPS or Fedex, and shipping time estimates may be less precise due to service areas and delivery availability.
Freight shipments most often require a delivery appointment. AIT will contact you when your shipment arrives at the local terminal to schedule a timeframe for delivery. Someone will need to be at the residence in order for the shipment to be delivered successfully.
Standard Service Included
All our game tables come with normal Threshold Delivery, which means the table will be removed from the truck by the delivery company and delivered to the first threshold of the delivery destination, usually a front door/porch area. The options below are available as add-ons. To add these on to your order, visit our Options for Large Game Table Delivery page.
Additional Flight of Stairs
Add this to your cart for every flight of stairs you need the game table to go up, after one. All deliveries include one flight of stairs. If the table needs to go up two flights of stairs, just add a quantity of one to your cart. If the table needs to go up three flights of stairs, add a quantity of two to your cart, and so on.
Room of Choice Service
Add this to your cart for inside delivery to the room of our choice on your LTL order, including one flight of stairs. On occasion, we may have specials for some select tables to include this option for free. You'll see a callout in the description area of the product page if this is the case.
White Glove Service
Add this to your cart for White Glove service on your LTL order. White Glove service includes inside delivery to the room of your choice, one flight of stairs, and unpack/uncrate/detrash.
S84 W19093 Enterprise Dr
Muskego, WI 53150
Toll Free: (800) 225-7593
When you spend $50 and more
Your happiness is our priority
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