Your shipping questions, answered.
General Shipping Information
We offer a variety of shipping options for our products. Most orders placed before 1:00 PM CST Monday through Friday are shipped the same day. We are closed on weekends, so orders placed on Saturdays and Sundays will be processed the following week. Please allow a few additional days for game table orders to be shipped.
For current order status please check your email for your shipping confirmation, if you haven’t received an email, then your order hasn’t been shipped yet. Be sure to check your spam folder for your confirmation.
Our website offers free shipping to the contiguous United States on orders over $50. This excludes Alaska, Hawaii, and all off-shore US territories. We are unable to offer free shipping on international orders.
Free shipping applies to online retail orders placed through GLDProducts.com. Not for use with wholesale orders.
For orders that use Free Shipping, we will select the most appropriate method based on the content of your order. The method is usually UPS Ground, USPS First Class, or USPS Priority. Shipping times for free shipping are usually no longer than if you paid for any of the services just listed.
Freight Shipping (Large Game Tables)
Due to their size and weight, most large game tables are shipped with our partner freight company, AIT Worldwide Logistics. Freight shipments typically take longer than standard UPS or Fedex. You can track your AIT shipment here: https://www.aitworldwide.com/shipment-tracking.
Freight shipments most often require a delivery appointment. AIT will contact you when your shipment arrives at the local terminal to schedule a time frame for delivery. Someone will need to be at the residence in order for the shipment to be delivered successfully.
We are able to ship all of our small parcel items internationally. For international shipping of large game tables please use the information at the bottom of this page to contact us. We may be able to ship to you depending on your location.
1. Shipping times are estimates and can’t be guaranteed.
2. Shipping times are based on when your order is shipped, not when the order is placed.
3. Shipping times can be affected by factors over which GLD Products has no control, including incorrect delivery addresses, weather, customs delays, and delivery restrictions.
4. Once an item is shipped we are unable to modify your order.
5. We are not responsible for incorrectly entered shipping addresses, please double check your address before submitting your order.
6. Free Shipping is available for all orders over $50 with a shipping address within the contiguous United States which excludes Alaska and Hawaii and all off-shore United States territories and possessions, which are American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands.
7. For orders that use Free Shipping, we reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and any other factors.
8. Please allow for additional time for all international orders. We have no control over customs delays. To further discuss international shipping, please get in touch!
S84 W19093 Enterprise Dr
Muskego, WI 53150
Monday to Friday
8:30AM - 4:30PM CST
*Holidays may affect these hours
Toll Free: (800) 225-7593