Q: How long is my warranty?
A: Different products have different return periods. Please refer to specific product pages for details.
Q: Where can I get replacement parts?
A: Many parts are sold directly on the website. If you do not find what you need, please call our customer service line. Pockey Table locks are available directly on the website.
Q: How do I choose a dartboard?
A: There are many factors that determine which dartboard to purchase. If you prefer a more traditional game that requires independent scoring, the steel tip board is for you. If you prefer automatic scoring and a more modern look, electronic boards are the way to go.
Q: What tips should I use for my darts?
A: The product description will provide the size of tips that is required (either 2BA or ¼”)
Q: Where can I test out your products?
A: We have many store partners that carry GLD Products and provide excellent in store service.
Q: Where is the model number on my table?
A: Please refer to the included manual.
Q: Where should I mount the Laser Throwline?
A: The Laser Throwline can be mounted anywhere as the laser can be adjusted to properly display the line.
Q: Do the dartboards and, other hanging items, include mounting hardware?
A: Yes, all items are provided with mounting hardware.
Q: Can I mount any items on a door or outside?
A: All items are intended to be mounted on indoor walls.
Q: How do I hang a dartboard?
A: First, measure the proper height and mark it. Then install the mounting bracket with the included tools. Next, install the mounting screw into the dartboard. Adjust the length until the board sits flush with the wall.
Q: What is the proper height to mount a dartboard?
A: Dartboards are hung so that the middle of the bullseye is 5”8”
Q: Where should I put the throwline?
A: The throwline distance is 7’9-¾” for steel tip boards, and 8’ for soft tip boards. The distance is measured from the front of the dartboard.
Q: What weight do cues come in?
A: Cue weights vary between 18 and 22 ounces. If there is a customizable weight, the products’ detail page will mention it.
Q: What is Tungsten?
A: Tungsten is very hard and very dense metal that high quality barrels are made from. Its high density allows darts to weigh more while maintaining a slim barrel, which allows darts to be thrown closer together without interfering with each other. Because it is hard it can be prone to shattering, so it must be mixed with softer metals. This is why there are no 100% Tungsten dart barrels.
Q: Do you sell replacement tips?
A: Soft tips wear out over time and require replacing regularly. We sell many different styles and amounts of replacement soft tips. Steel tips require maintenance as well, and can be replaced, however we do not sell them. To keep your steel points in good form, we do sell shaping stones.
Q: Which barrel grip is the best?
A: Grip is a matter of personal preference and varies widely. Test out many different styles until you find the grip you like the best. This philosophy also applies to shaft length and flight shape.
Q: Will my table fit in this room?
A: It is recommended that tables have 4 feet of space on each side.
Q: How does the playing surface of pool tables hold up?
A: The Accuslate playing surface has a seven year warranty.
Q: Where are my puck catchers, triangle, and accessory holders for the 3-in-1 or 2-in-1 Pockey table (64-1046/ 64-1010)?
A: They are stored inside of the tabletop as shown in the manual.
Q: I think I am missing parts #18, 19, and 20 to my 3 in 1 flip table (64-1049.) Where are they?
A: The 3 in 1 flip table only comes with a quantity of 1 of each of these pieces in the hardware pack. One set is already preinstalled on the table where the plug comes out. Sometimes the bolt may be slightly hidden inside of the table and may need to be pulled out.
Q: My product is not working right. How do I get a new one?
A: If you are still within the retailer’s return period you will exchange/return the product through them. If you are outside of the retailer’s return period but still within the manufacturer’s warranty period we will replace the product with proof of purchase.
Q: How long is the warranty on my cue?
A: Most cues have a one year warranty.
Q: How long is my warranty on my dartboard?
A: All dartboards have a one year warranty.
Q: My VTooth Dartboard won’t pair with the app
A: There are many troubleshooting steps to try when the app is not working.
- First ensure that you are running the latest version of the app. You can check this by visiting your app store. If there is an update install it and try again.
- Make sure your Bluetooth is enabled and Location Services is ON.
- If you are seeing the R04 message, press the Next Player button to clear it.
- If your board has connected successfully before try the following steps:
- Remove all of the batteries and press the On/Off button to clear out any stored up power.
- Insert the batteries from left to right. After the second battery the board may turn on. Press the On/Off button to turn it off.
- Insert the third battery. The board may turn on again. Press the On/Off button to turn it off again.
- Insert the fourth battery and again, the board may turn on automatically. Press and hold the On/Off button to turn it off.
- Finally press the On/Off button to turn the board on. It is important to turn the board off in-between inserting the batteries.
- If these solutions do not work, contact customer service, where you may be asked to give further information.
Q: What are some of the games I can play with my dartboard?
A: 301 and Cricket are the most popular games, and the rules can be found here (link to a rules page). We are going to continue to add more game rules to this location over time.
Q: Should dart weight matter to me?
A: To the occasional player, dart weight will probably make no difference. Many serious dart players prefer specific dart weights that feel most comfortable when they throw. Some dart players will even buy kits to add a gram or two to their favorite darts. Generally, soft tip darts range from 14 to 20 grams, and steel tip darts range from 18 to 26 grams.
Q: My Shafts come loose after every throw, are there any solutions?
A: Many of our shafts feature locking holes which can be used to apply additional leverage when tightening shafts. This can prevent shafts from loosening as easily. O-Rings can further help make a tight fit between barrel and shaft.
Q: I have missing items from my order, what should I do next?
We are very sorry if we have mistakenly missed some items from your order. If this is the case, please call our customer service line at (800)225-7593.
Q: I have been sent an item I did not order?
A: We are sorry that you have been sent an incorrect item. Please contact us at (800)225-7593 and we will help you.
Q: Do your darts come with flights and shafts?
A: Our darts come with flights, shafts, and extra tips (for soft tip darts).
Q: How do I sign up for D.A.R.T.?
A: Simply head to the following link: https://www.facebook.com/GldProducts/app/337680106275807/